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Delivery, Refunds and Terms & Conditions

Terms and Conditions

Terms and Conditions of Trading – Maisie’s Pad Limited. is owned and operated by Maisie’s Pad Limited. All intellectual property rights, including copyright, for the content displayed on this website belongs to Maisie’s Pad Limited.
Acceptance of Terms & Use of Website
By using the website you will be deemed to have accepted these Terms & Conditions.
Maisie’s Pad Limited reserves the right to amend or vary these Terms & Conditions at any time and without notice to the Customer and the Customer’s continued use of the Website and/or ordering Product from the Website shall be deemed to be acceptance of such change.
Maisie’s Pad Limited may vary any item or part of the Website, including policies, terms and Products. New items may be added. Retail prices may be changed without notice at any time.

1. Definitions
The definitions and rules of interpretation in this clause apply to this Agreement.
Bespoke built goods: are products made to order and not listed as standard beds range.
Standard Range: are any Goods/Products that are listed on our website other than Bespoke products.
Domestic Purposes: any use at a residential home and not used in connection with the running of any business.
Good(s): any sofas, cushions, cushion covers that are advertised on our website
Product(s): this has the same meaning as Good(s).
Customer: any person placing a valid order on the website
UK Mainland: this is the island of Great Britain and excludes The Highlands, Northern Ireland and any British islands that are geographically separate from the island of Great Britain or outside of Great Britain internationally.

2. Contract
2.1 These Terms and Conditions of Trading (‘Agreement’) apply to all consumer contracts between Maisie’s Pad Limited and the Customer (‘you/your’) in relation to all sales of goods and services.
2.2 Any order placed with us is not accepted until we have sent a Sales Order confirmation to you via e-mail.
2.3 Any typographical, clerical or other error or omission in any sales literature, quotation, pricelist, acceptance of offer, invoice or other document issued by us will be subject to correction without any liability on our part.

3. Product Specifications
3.1 We have a policy of continuous Product development and reserve the right to amend the specification of Products without prior notice in relation to future sales.
3.2 Goods supplied may differ consequently from those advertised. Unless agreed with you, the Goods supplied will be of equivalent value, functionality and appearance. Any significant variations will be highlighted on the display model.
3.3 Leather Products are made from quality natural leather and accordingly they may not be uniform in colour or texture. Some leathers will mellow with age and exposure to sunlight and heat.

4. Measurements
The measurements of all Products made by us will be as accurate as possible, but are nevertheless approximate.

5. Prices
We aim to provide accurate prices always however any errors made on our website, correspondence or in our literature will be subject to correction without any liability on our part as detailed in 2.3 & 12.4

6. Payments
6.1 We require payment in full before dispatch of Goods.

7. Wear and Tear
7.1 We do not cover fair wear and tear, neglect, abuse or misuse of your Goods, loss or damage due to unreasonable exposure to water or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, or theft, or accidental damage or loss caused by a third party.
While all efforts have been made to ensure that the fabrics used to make your pet sofa are strong and durable they are not indestructible. Sofa and cushion fabrics damaged by animal chewing or unusually abrasive or piercing activity are not covered

8. Fabrics
8.1 Fabric batches may vary. There can be slight variations between batches. The most common variation is that of colour – though the actual variation is often almost negligible or very slight.
8.2 We cannot accept any responsibility for fading or discolouration, due to exposure to direct or indirect sunlight. Sunlight affects different fabrics in different ways, but sunlight, whether direct or indirect, will nevertheless always affect fabric colour. Darker fabrics, because they have further to fall, are likely to discolour and fade more. Different fabrics, dark or light are liable to fade or discolour at different rates.
8.3 We cannot accept any responsibility for fading or discolouration, due to exposure or contact with any chemicals sprayed nearby or applied directly. Please also note that there are certain aerosol sprays, most particularly odour neutralisers and nicotine neutralisers that contain certain chemicals that can react with fabric dyes (the cans should warn against spraying close to upholstery without first covering it).

9. Claims
9.1 In the event of a claim, please contact us by e-mail at
9.2 We will endeavour to repair the defective Goods free of charge. If a repair is not possible you will be offered a replacement and only if a suitable replacement is not available will you be offered a refund. Refunds can only be made to the original value of purchase.
9.3 We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered Goods, over and above the value of the Goods themselves. This does not affect your statutory rights.
9.4 Our guarantees are limited to Goods sold and retained in the United Kingdom, and used solely for Domestic Purposes.

10. Internet Purchases
10.1 The following terms and conditions in this clause, apply only to purchases made through the Internet.
10.2 We endeavour to display as accurately as possible the colours of our products that appear on the website. However, we cannot guarantee that your monitor will accurately reflect the colour of the product delivered.
10.3 The contract shall not be concluded until we have received your valid credit card charge or debit card payment details and we have accepted the order by way of a confirmation by return e-mail to the address you have given us during the ordering process.
10.4 Every effort is made to ensure the complete accuracy of our website however some prices/details may change from time to time and it is possible that error may occur. We will use reasonable endeavours to rectify any errors as swiftly as possible but we cannot be responsible for any losses incurred.
10.5 We are entitled to refuse any order placed by you.
10.6 To the maximum extent permissible by law, we exclude all warranties, expressed or implied as to the accuracy of the information contained in any of the materials on the website. We cannot accept any liability for any material on the website or because of any use or reliance placed upon information contained on the website.
10.7 Any material downloaded or otherwise obtained using this website is done at your own discretion and risk. You will be solely responsible for any damage to your own computer systems or loss of data that results from the download of such materials.
10.8 We control and operate the web site from offices within England. Accordingly, the laws of England & Wales govern claims relating to, including the use of the web site and the materials contained therein. If you choose to access our website from outside England and Wales, you do so on your own initiative and you hereby agree that in the event of a dispute between and you the laws of England and Wales will apply at all times.

11. Data Protection
Maisie’s Pad Limited is a registered data controller in accordance with the Data Protection Act 1998 (‘the Act’). We process your personal data in accordance with the Act.
Maisie’s Pad Limited will not provide any personal data to any third party outside the company for marketing purposes.
Maisie’s Pad Limited will always obtain the Customer’s permission for any use of personal data at any time and the Customer will always be entitled to opt out of that consent at any time.

12. Privacy
Maisie’s Pad Limited will not disclose any information on any Customer to any third party other than to process the orders and deliver Products to the Customer.
Maisie’s Pad Limited does not retain details of Customers’ credit cards. All payments are processed though the secure PayPal payment gateway and Maisie’s Pad Limited does not have access to the customer’s card details at any time.
Maisie’s Pad Limited agrees it will not contact the Customer by e-mail to request personal information or data at all. If the Customer receives any such request, the Customer is advised not to respond.
We understand that many people still worry about submitting personal details on the Internet – especially their credit/debit card numbers. So, we’d like to reassure you that any information you provide here will remain safe and secure

13. Rights of Third Parties
For the Contracts (Rights of Third Parties) Act 1999, this Agreement does not and is not intended to give any rights, or any right to enforce any of its provisions, to any person who is not a party to it.

14. Applicable Law
These Terms and Conditions of Trading are governed by and are to be construed in accordance with the laws of England and Wales

Maisie’s Pad Limited is obliged by law to provide the following information
The website is operated and owned by Maisie’s Pad Limited.

Registered office:

Manufactory House, Bell Lane, Hertford, Hertfordshire, England, SG14 1BP
Registered in England Company No: 10474716

All communications can be emailed to us at: –


Our beds are delivered by our contracted courier or personally depending on your location.

Once payment is received beds are delivered within 2-4 weeks of order confirmation.

An email will be sent prior to dispatch re-confirming the order and the intended date of delivery. Any tracking details will be provided at this stage if applicable.

If beds are accidentally damaged in transit, then our liability for the damage is limited to the repair, refund, that being the original value of the bed or the replacement of the value of the bed.

Delivery Charges

Delivery is free to all *UK mainland addresses.

Deliveries outside the *UK mainland

Currently we are unable to deliver our beds to non UK Mainland.

*UK Mainland: this is the island of Great Britain and excludes The Highlands, Northern Ireland and any British islands that are geographically separate from the island of Great Britain.

Please note, we do not deliver on bank holidays or Sundays.


If you have ordered from our Standard Range then, subject to the below, you have the right to cancel your order either before delivery, or within 14 days of delivery. If you wish to make a return, you are responsible for the cost of the return of the bed. Refunds can only be made to the original value of the purchase. This does not affect your statutory rights.

Goods must be returned to us in an ‘as new condition’ in the original box and packaging and we reserve the right to make reasonable deductions from the amount refunded to you if there are signs of wear and/or damage to the Goods.

Pillows and cushions must be returned unused and still in their original packaging.

Any order for bespoke custom-built goods may not be cancelled by you, either before or after delivery. We have no obligation to take back these Goods, though may do so with the incurrence of a 25% restocking fee. This is entirely at our discretion.

There is no automatic right of return for any Clearance Item purchased and these are sold as seen. Your statutory rights are not affected.