If you have ordered from our Standard Range then, subject to the below, you have the right to cancel your order either before delivery, or within 14 days of delivery. If you wish to make a return, you are responsible for the cost of the return of the bed. Refunds can only be made to the original value of the purchase. This does not affect your statutory rights.
Goods must be returned to us in an ‘as new condition’ in the original box and packaging and we reserve the right to make reasonable deductions from the amount refunded to you if there are signs of wear and/or damage to the Goods.
Pillows and cushions must be returned unused and still in their original packaging.
Any order for bespoke custom-built goods may not be cancelled by you, either before or after delivery. We have no obligation to take back these Goods, though may do so with the incurrence of a 25% restocking fee. This is entirely at our discretion.
There is no automatic right of return for any Clearance Item purchased and these are sold as seen. Your statutory rights are not affected.